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What Is a Growthbacker? A Growthbacker is a remote sales role at Cyberbacker. Your job is to reach out to business owners, understand their needs, and help them find the right support through Cyberbacker’s solutions.

What You’ll Do

• Make outbound calls daily to potential clients
• Book and conduct Business Evaluation Meetings
• Present solutions and guide prospects toward a decision
• Handle objections and close deals professionally

A Good Fit If You:

• Communicate clearly and build trust quickly
• Stay motivated even after hearing “no”
• Thrive on targets and measurable progress
• Are disciplined and coachable

What You Get

• Scripts and outreach tools provided
• Daily training and coaching
• A structured process to help you succeed
• Room to grow based on your performance

Ready to Apply?

If you enjoy meaningful conversations, clear goals, and a remote career where your effort directly drives results — this role is for you. Apply to become a Growthbacker today.

Someone who is a persuasive communicator and thrives on building connections. As an Appointment Setter, you’ll be the first impression—engaging leads, sparking interest, and setting the stage for successful client relationships. With strong communication skills and a results-driven mindset, you turn conversations into opportunities.

Responsibilities:

• Call the maximum number of leads/prospects to schedule appointments with clients.
• Conduct lead follow-ups and nurtures until appointments are set.
• Respond to inbound calls, text messages, and emails from prospects.
• Follow scripts to deliver value propositions and handle objections.
• Update the customer relationship management (CRM) system with relevant information after each interaction.
• Coordinate and manage the calendar of appointments.

Requirements:

• Excellent English communication skills (both verbal and written).
• Comfortable making phone calls, memorizing, and delivering call scripts.
• Strong customer service orientation and listening abilities.

Responsibilities:

• Offers outstanding customer service.
• Interprets and analyzes client inquiries swiftly to determine clients’ needs.
• Pays attention to customers’ interests and displays sympathy.
• Satisfies clients’ needs by adhering to laid down procedures, policies, and practices.
• Finds satisfactory solutions to customers’ complaints.
• Provides ideas on methods of upgrading customer service to enhance productivity.
• Takes an active part in activities that improve client satisfaction and accomplishments of business objectives.
• Demonstrates a wide knowledge of the company’s products and principles.

Requirements:

• Proven experience as a customer service representative, customer support representative, or any similar field.
• Experience using both languages in a professional capacity is preferred.
• Exceptional verbal communication skills in both specified languages.
• Ability to craft professional emails.
• Active listening skills and attention to detail.
• Solid awareness of your skillset and willingness to refer customers for help as needed

Someone who is friendly, professional, and great at handling communication. Serves as the first point of contact for the business—answering inquiries, guiding clients, and connecting people to the right departments. Keeps information updated, logs interactions, and helps create a smooth, positive experience for everyone who reaches out. A strong communicator who’s always ready to assist and follow through.

Responsibilities:

• Act as the first point of contact for the business, addressing inquiries from clients, partners, and the public with professionalism and courtesy.
• Provide callers and visitors with detailed information about the business’s products, services, and operational policies.
• Efficiently route inquiries to the appropriate department or individual, ensuring a seamless communication flow.
• Maintain an up-to-date knowledge base of the business’s offerings, events, and updates to inform and assist contacts accurately.
• Record interactions and feedback from contacts, reporting insights to relevant departments to improve business operations and customer satisfaction.
• Manage and update contact information and communication logs to ensure accurate records are kept for follow-up and analysis.
• Collaborate with various departments to resolve queries, facilitate services, and enhance the overall experience of business contacts.

Requirements:

• Strong verbal and written communication skills.
• A friendly and professional demeanor, with a commitment to providing outstanding customer service.
• Ability to effectively interact with people, internal and external.
• Strong follow-through skills.

Someone who is proactive, persuasive, and highly organized. Manages daily prospecting, sets recruiting appointments, and builds strong relationships with potential agents through consistent follow-ups and strategic communication. Skilled in using scripts, managing CRMs like Command, and running drip campaigns to attract and engage recruits. Supports events, schedules meetings, and ensures smooth communication through calls, texts, and emails. A reliable team player who keeps recruiting pipelines active and moving.

Responsibilities:

• Prospect for recruits daily using multiple lead sources
• Set and confirm daily recruiting appointments
• Call co-broke agents, new licensees, and existing KW agents (R1, R2, Cappers, Mega Agents)
• Invite agents and recruits to educational and KW events
• Follow up with leads consistently through calls, texts, and emails
• Run email and text campaigns, including drip campaigns and social media
• Send invitations and follow-up messages for events, webinars, and training sessions
• Schedule and manage Zoom appointments
• Maintain and update Command and CRM databases
• Use recruiting scripts (appointment setting, market share, co-broke, mergers, new licensees, Productivity Coaching, etc.)
• Send and respond to text messages as well as inbound phone calls

Requirements: 

• Strong English communication skills (spoken and written)
• Comfortable using scripts for calls, texts, and follow-ups
• Organized and able to manage daily prospecting tasks

Support business growth by managing systems and marketing efforts. If you’re detail-oriented and tech-savvy, this one’s for you.

Responsibilities:

• Prospects your database.
• Sets appointments.
• Prospects for setting recruiting appointments.
• Leads pipeline follow-ups.
• Organizes, manages, and helps the Director of Productivity grow their client database through personal referrals, networking, and marketing.
• Creates and executes marketing campaigns to generate leads (Email, newsletters, social media, etc.):
• Facebook Ads.
• Other software.
• In charge of follow-ups and vetting of internet leads.
• Sets up leads in KW Command with SmartPlans and Consumer Apps.
• Manages lead follow-ups.
• Manages accountability.
• Lead Management:
• Manages and tracks the results of leads and referrals.
• Verifies closed transactions.
• Closed listings.
• Written contracts.

Requirements:

• Detail-oriented
• Knowledge with CRM and campaign management tools

This role focuses on delivering repeatable, paid AI-powered services (AI avatars, chatbots, and automation-based solutions). You’ll be trained, then expected to take full ownership of service delivery and related processes.

Responsibilities:

• Deliver AI service products end-to-end (intake → setup → build → revisions → final delivery)
• Manage multiple client projects with clear timelines and deliverables
• Learn and master AI tools used for service delivery
• Follow, improve, and create SOPs as services evolve
• Track projects and tasks accurately
• Communicate professionally with clients (status updates, missing inputs, timelines)

Tools You’ll Use:

• AI avatar, voice, and chatbot platforms
• Basic automation tools (e.g., Make.com or n8n)
• Project management tools (e.g., ClickUp)
• Google Workspace

What We’re Looking For:

• Highly organized and detail-oriented
• Comfortable learning new tech tools
• Calm and professional with clients
• Process-driven and confident taking ownership
• Strong written communication skills

Nice-to-Have:

• ClickUp or project management experience
• SOP creation or documentation experience
• Light admin or operations support background

Note: This is an ownership role, not a task-only position. Ideal for someone who enjoys building systems, learning AI tools, and working directly with clients.

Key Responsibilities & Workflows:

• Lead Engagement & Speed-to-Lead
  • Rapid Response: Acknowledge all inbound leads within 5 minutes; aim for contact within 30 seconds for high-priority sources.
  • Zillow Live Calls: Maintain a “Never Decline” policy for live Zillow transfers. Follow the ALM (Appointment, Location, Motivation) Script to secure a viewing on the very first call.
  • High Volume Outreach: Execute a minimum of 150 outbound dials per day, including follow-ups and cold/warm lead nurturing.
• 2. Qualification & Appointment Setting
  • LPMAMA Method: Use the standard script to identify a lead’s Location, Price, Motivation, Agent status, Mortgage status, and Appointment readiness.
  • Strategic Routing: Use Agent Coverage Maps and real-time calendars to assign leads to the correct local agent.
  • Logistics Management: Formally set appointments in Follow Up Boss (FUB) and Google Calendar, ensuring all details (Address, Agent, Client Motivation) are included.
• 3. Lead Nurture & Database Management
  • 30-Day Blitz: For leads with no initial contact, execute a 30-day reach-out plan (2x daily) before moving them to long-term nurture ponds.
  • Data Integrity: Maintain “real-time” updates in FUB, including accurate staging, tagging (e.g., “Appointment Set,” “Spoke to Lead”), and detailed call notes.
  • Specialized Handling: Redirect commercial land inquiries and manage lease clients by explaining the buying process and referring them to internal lease specialists.
• 4. Professional Handoffs
  • Agent Support: Introduce agents to clients via group texts and confirm all appointments 24 hours and 1 hour in advance to maximize “held” rates.
  • Feedback Loop: Follow up with agents the day after an appointment to track outcomes and adjust lead status.

The Client Experience Backer (CEB) plays a critical role in ensuring clients achieve their goals, feel supported, and remain engaged with the company’s services and solutions. Acting as the primary point of contact after onboarding, the CEB builds strong client relationships, guides clients throughout their lifecycle, resolves concerns proactively, and drives long-term value and satisfaction.

This role is ideal for a strategic and empathetic communicator who is passionate about helping clients succeed, improving retention, and contributing to a high-performance client experience team.

Key Responsibilities

Daily Role-Play and Skills Enhancement

• Participate in daily role-play sessions.
• Engage in Hyperbound customer service drills.
• Simulate challenging service scenarios and practice proper handling, communication techniques, and resolution strategies.
• Receive and apply real-time feedback with emphasis on tone, empathy, listening, and professionalism.
• Strengthen key soft skills such as active listening, emotional regulation, positive scripting, and problem-solving.

Client Conversations & Relationship Management

• Conduct regular client check-ins through calls, video meetings, or email to assess satisfaction, service usage, and evolving needs.
• Build strong rapport with decision-makers and day-to-day client contacts to foster trust and engagement.
• Serve as the client’s primary point of contact for inquiries, feedback collection, and success planning.

Proactive Account Monitoring

• Schedule and document client interactions (weekly, bi-weekly, or monthly) based on client tier and lifecycle stage.
• Track client activity, service delivery performance, and feedback trends to identify risks and opportunities.
• Collaborate with internal teams (Growth, Operations, and Support) to coordinate responses and improve service delivery.
• Promote and manage referral opportunities by educating clients on incentives and gathering qualified referrals.
• Ensure referred clients are followed up promptly and routed to the Growth team.
• Conduct proactive outreach to introduce and promote additional services.

Client Feedback & Issue Resolution

• Capture insights from client conversations related to satisfaction, service quality, concerns, or suggestions.
• Escalate unresolved issues to appropriate teams for timely resolution.
• Follow up with clients to ensure concerns are fully addressed and satisfaction is achieved.

Reporting & CRM Updates

• Maintain accurate and up-to-date records of client interactions, concerns, and action items in the CRM or client success platform.
• Assist in preparing client status summaries and reports for internal stakeholders and business reviews.
• Track engagement metrics and completion rates of scheduled check-ins across assigned accounts.

Success Metrics

• Number of client conversations and completed check-ins
• Resolution time for client concerns
• Client Satisfaction Score (CSAT)
• Number of referrals generated
• Number of upsell opportunities identified

Reporting Line

Reports directly to the Client Experience Supervisor

The Growthbacker Trainer is responsible for delivering engaging, practical, and results-driven training programs for sales team members at various stages of their development. This role focuses on onboarding new hires, conducting skills-based workshops, and reinforcing sales techniques such as cold calling, appointment setting, objection handling, and closing.

The ideal candidate is a confident communicator, experienced salesperson, and passionate educator who thrives on empowering others to succeed in a performance-driven environment.

Key Responsibilities

Scorecard Analysis & Training Calendar Development

• Regularly review individual and team sales performance scorecards to assess trends in key areas such as:
  • Cold calling effectiveness
  • Appointment setting conversion rates
  • Follow-up consistency and client engagement
  • Sales presentations and objection handling
• Use insights from scorecards to prioritize training needs and develop a dynamic, monthly and quarterly training calendar.
• Collaborate with Training Managers and Trainers to ensure timely intervention and reinforcement of critical skills.

Daily Role Play Facilitation

• Facilitate daily role play sessions and Hyperbound skill enhancement training to improve:
  • Appointment Setting and Lead Follow Up
  • Business Evaluation Call Role Plays
  • Hyperbound sales performance drills

• Adapt role play formats based on team needs, new scripts, product updates, and sales campaign objectives.

Curriculum Design & Continuous Improvement

• Evaluate and continuously refine the sales training curriculum based on real-time performance data, feedback, and evolving sales strategies.
• Update content and training modules related to prospecting, qualification, lead nurturing, presentations, and closing techniques.
• Integrate scorecard metrics directly into training content to ensure real-world application and outcome alignment.

Sales Onboarding & Skill Development

• Lead the design and delivery of onboarding programs for new sales hires to reduce ramp-up time and ensure process mastery.
• Embed coaching and reinforcement practices into the post-training experience.

Team Leadership & Cross-Functional Collaboration

• Lead and mentor Growth Apprentices ensuring alignment with performance goals.
• Partner closely with Training Managers to align training with business objectives and operational demands.

Training Impact & Reporting

• Measure and report the impact of training programs through KPIs such as productivity, appointment rates, sales velocity, and close rates.
• Continuously collect feedback from trainees to evolve the learning experience and improve results.

Call Listening & Performance Assessment

• Listen to recorded sales calls from Growth Apprentices to evaluate:
  • Script adherence
  • Objection handling
  • Rapport-building
  • Call structure, tone, and overall professionalism
• Document call quality findings and use them to guide individual and group coaching plans.

Strategic Sales Execution

• Translate company vision into actionable sales strategies, initiatives, and goals across the organization.
• Drive execution through well-defined KPIs focused on appointment setting, conversion rates, outbound outreach, and revenue growth.
• Monitor weekly scorecards and pipeline health reports to ensure alignment with objectives and address performance gaps proactively.

Performance Management & Culture

• Set clear expectations for team performance and maintain a culture of excellence, accountability, and continuous improvement.
• Foster collaboration and synergy among direct reports to ensure consistent leadership standards, coaching practices, and client engagement across the board.

Champion a coaching-driven sales culture where team members invest in skill-building and team morale.

The Growthbacker Manager is responsible for leading a team of Growthbackers to consistently meet or exceed revenue and performance targets. This role combines tactical sales oversight with coaching, performance management, and strategic execution. The Growthbacker Manager ensures team members are well-trained, motivated, and aligned with company sales objectives, while continuously optimizing processes and identifying growth opportunities.

The ideal candidate is a proactive leader with strong communication skills, a results-oriented mindset, and a passion for developing people and pipeline.

Key Responsibilities

Talent Bench Development

• Build and maintain a dynamic bench of pre-qualified, high-potential candidates for future leadership opportunities.

Scorecard-Driven Strategy & Performance Oversight

• Regularly review team and individual sales performance scorecards to assess trends in:
  • Appointment setting and conversion rates
  • Dial volumes and follow-up consistency
  • Client presentation success
  • Team members and accountability effectiveness
• Use data to identify skill gaps, coaching needs, and underperforming metrics.

Daily Role Play Facilitation

• Facilitate daily role play sessions and Hyperbound skill enhancement training to improve:
  • Appointment Setting and Lead Follow Up
  • Business Evaluation Call Role Plays
  • Hyperbound sales performance drills
• Adapt role play formats based on team needs, new scripts, product updates, and sales campaign objectives.

Training Calendar Design & Execution Alignment

• Collaborate with the Director of Growth and Growthbacker Managers to build a proactive training calendar aligned with performance trends.
• Prioritize training around critical behaviors such as appointment setting, presentations, objection handling, follow-through discipline, and client rapport.
• Ensure training initiatives are results-driven, measurable, and aligned with quarterly sales goals.

Sales Team Leadership and Development

• Lead and coach Growthbackers to elevate individual capabilities and frontline effectiveness.
• Set a high-performance culture grounded in coaching, collaboration, and clear accountability.
• Conduct regular coaching sessions and performance reviews with direct reports to elevate their individual capacity, decision-making, and individual development capabilities.

Call Listening & Quality Evaluation

• Regularly listen to recorded sales calls to assess call quality, tone, script adherence, objection handling, and closing techniques.
• Identify coaching moments and actionable feedback based on call behaviors and client responses.
• Maintain a database or tracker of call reviews and associated coaching recommendations.
• Reinforce best practices in appointment setting, lead nurturing, and client engagement.
• Use call listening outcomes to guide role-playing exercises and personalized development plans.

Strategic Sales Execution

• Translate company vision into actionable sales strategies, initiatives, and goals across the organization.
• Drive execution through well-defined KPIs focused on appointment setting, conversion rates, outbound outreach, and revenue growth.
• Monitor weekly scorecards and pipeline health reports to ensure alignment with objectives and address performance gaps proactively.

Performance Management & Culture

• Set clear expectations for team performance and maintain a culture of excellence, accountability, and continuous improvement.
• Foster collaboration and synergy among direct reports to ensure consistent leadership standards, coaching practices, and client engagement across the board.
• Champion a coaching-driven sales culture where individuals invest in skill-building and team morale.